Make them feel welcome – describe to the client your service, offer a drink and show interest in their person (engage the conversation).
Ask the client about their favourite scent or music preference – you can always change the radio station or music channel to secure their comfort.
Identify customer needs – Take your time to find out what your clients’ needs and advise on the perfect treatment or products.
Wash your hands or select your protection – clients will be reassured of your high hygiene standard.
Price your items or services at market value and offer a money back guarantee –exceptional service and products at a fair market price could be a winning formula for small business and a happy client.